Privacy Policy

BB Building Services (Yorkshire) Limited Privacy Policy.

 

This Privacy Policy describes how your personal information is collected, used and, in some cases, stored when you enter into a contract with BB Building Services (Yorkshire) Limited. The terms “we”, “us” and “our” shall mean BB Building Services (Yorkshire) Limited. We take your privacy seriously and we respect your privacy and data protection rights. The term “Site” shall mean www.bbbuildingservices.co.uk and the term “Email” shall mean info@bbbuildingservices.co.uk. Our Site is built and managed by www.godaddy.com and you can find more information about their privacy practices by visiting their site.

 

CONTROLLER

We have appointed a data protection officer (“DPO”), who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy notice or you wish to request to exercise your legal rights, please contact the DPO using the following details: Email: info@bbbuildingservices.co.uk. Please name the subject line: “For the attention of the DPO”.

 

PERSONAL INFORMATION WE COLLECT

When you contact us, we may require certain information about you, such as your name, address and telephone number. This information shall be called “Contact Information”. Contact Information can be obtained from you either by use of our Site messaging system, Email and/or Telephone. The use of Telephone can be either or both SMS messaging, voice messaging, voice telephone calls and any other mobile telephone messaging services. Contact Information may also be obtained by us if you should choose to contact us via Facebook at www.facebook.com or by using their App or via Instagram at www.instagram.co.uk or by using their App or via Yell at www.yell.com or by using their app. We are not responsible for the data collected, used and retained by either of these companies nor any other messaging and/or social network providers you may use to contact us and you should read their Privacy Policy for information on how they obtain, use and retain your data. Additionally, when you make a payment to us, we may, depending on the type of transaction used, collect certain information from you, including your name, address and payment information (including bank account number and bank name). This information shall be called “Payment Information”. The term “Personal Information” in this Privacy Policy, shall mean Contact Information and Payment Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Contact Information that you provide to us generally to fulfil any questions, quotes and visits placed through the Site, Email and Telephone. Additionally, we may use this Contact Information to:

1. Communicate with you;

2. Provide your details to our employees, solely for the purposes of fulfilling your requests; and

3. When in line with the preferences and instructions you have expressed to us:

a. provide you with information or advertising relating to our products or services; and/or

b. provide you with information or advertising relating to the products or services of other appropriate companies; and/or

c. pass the Contact Information to those appropriate companies

 

YOUR RIGHTS

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information set out above for the DPO. Additionally, we note that we are processing your information to fulfil contracts we might have with you (for example, to continue our business). Please note that your information will never be transferred outside of the United Kingdom.

 

DATA RETENTION

When you provide us with any Personal Information, we will maintain the Personal Information for our records unless and until you ask us to delete this information. In any event, data will be deleted after one calendar year. Data held by us is stored securely. We use an encrypted hard-drive that is maintained and monitored by the DPO. Any electronic devices used by us and our employees are secured by passwords and are protected with anti-virus software. Subject to the policies referred to under the heading ‘How do we use your personal information”, we do not share data with any agencies, companies, advertisers, etc. Our office is securely locked and alarmed. We actively work to reduce our carbon footprint and, therefore, we rarely hold paperwork and/or documents that contain Personal Information. Any paperwork we do hold is filed in a securely locked cabinet. Paperwork we do not require is classed as ‘confidential waste’ and shredded.

 

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If any changes are made, we will inform you of such changes.

 

CONTACT US

For more information about our privacy practices or if you have questions, please contact the DPO